Privacy Policy

Last updated: [December 2025]

Water Cooled Gaming (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

A) Information You Provide Directly

When you:

• Make a purchase
• Create an account
• Contact us through forms or email
• Request support
• Subscribe to updates or newsletters

We may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Messages or support requests

B) Automatic Information Collected

When you browse our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the site
• Referring website

Cookies and tracking technologies may also be used to improve your browsing experience.

C) Payment Information

Payments are processed securely through third-party gateways (e.g., Stripe, PayPal). We do not store or have direct access to your card details.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer service and technical support
• Manage warranty claims for VIXIA PCs
• Improve website functionality and user experience
• Send order updates or important notifications
• Detect and prevent fraud
• Comply with legal obligations

We do not sell or share your personal information for marketing purposes with third parties.

3. Sharing Your Information

We may share information with:

• Delivery partners (for shipping your order)
• Payment processors (to complete transactions)
• VIXIA / hardware manufacturers (for warranty repairs or parts replacement)
• IT and website service providers (to keep our website running securely)

All partners are required to meet strict data-protection standards.

We do not share your data with advertisers or unrelated third parties.

4. How We Store and Protect Your Data

We use:

• Encrypted communication (HTTPS)
• Secure servers
• Restricted access controls
• Regular security audits

Your personal information is only kept as long as necessary for:

• Order fulfilment
• Warranty support
• Legal or accounting requirements

5. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (in certain cases)
• Opt-out of marketing emails
• Request data portability
• Object to processing under legitimate interest

To exercise any of these rights, contact us at: [Your business support email]

6. Cookies & Tracking

We use cookies to:

• Improve website performance
• Enable login and checkout functions
• Analyse site traffic
• Personalise your experience

You may disable cookies in your browser settings, but some website features may not function correctly.

7. Third-Party Links

Our website may contain links to third-party pages (e.g., social media, product manuals). We are not responsible for their privacy practices or content.

8. Warranty & Order Information Storage

As an authorised distributor of VIXIA PCs:

• Your order details are stored securely for warranty validation
• Fault reports and repair history may be recorded
• Personal data required for repairs may be shared with manufacturers

Only the minimum required information is shared.

9. Children’s Privacy

Our products and website are not intended for users under 16 years old. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: